The Warranty and Claims Specialist is the liaison and primary point of contact between the shop managers and the manufacturer for all warranty-related issues and claims.

About us: 

Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.

Knowledge and Skills Required:

• Previous in a fast-paced office and/or administrative background
• Previous waste experience, preferred
• Truck, shop, and heavy equipment knowledge
• Filing and record management
• Able to understand and interpret data
• Organizational skills must be excellent
• Accomplished user of common PC software, including MS-Word, MS-Excel with the ability to learn and analyze new applications.

Responsibilities and Duties:

• Act as the point of contact for those who have sent in claims
• Organize, process, and complete paperwork pertaining to claims
• Ensure correct filing and storage of paperwork and records
• Liaise with accounting teams to ensure payment is received for any work commissioned
• Maintain consistent contact with any engineering or technical teams to schedule work carried out as part of a claim
• Adjust and resubmit and denied claims to secure payment for the warranty
• Arrange for delivery of parts or replacement items if a claim requires it
• Keep an accurate record of ordered warranty parts and organize vendor paperwork
• Schedule servicing or repair appointments
• Keep up to date with company news and policies to ensure claims are being assesses correctly

Benefits

• 401(k) retirement plan with match
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Employee assistance program (EAP)
• Health care and dependent care spending accounts (FSA)
• Life insurance and accidental death & dismemberment insurance.
• Paid time off
• Referral program
• Employee Discount Program

Schedule: Day shift | Monday to Friday | Weekends as needed